FAQ

SHIPPING 

Shipping rates & options

Shipping Countries:
France, Germany, Italy, Spain, United Kingdom, Australia, Canada, United States 
Shipping Fee: 
Free shipping over $40, and shipping fee is 20$ if your order is under 40$.
Shipping Method:

We use international FedEx shipping service, and we have long-term cooperation with edEx shipping company. 

We also support DHL, UPS and other shipping method, according to your request. 

Arrival Time:

You will receive your packaging within 3-6 working days, and you can track your packaging via tracking ID. 

For more, please feel free to contact us any time if you have any questions about our products. 

Shipping worldwide?

Yes, we do. Please see Shipping Rates & Options for more details.

How do I track my order?

Once your order is shipped, you will receive an email notification with your order’s tracking number. (Sometimes Gmail will lost email info, you can check your Gmail’s Spam Mail), You can also log into your account, and view your past orders,if not receive email info,Please email for help.

What should I do if I haven’t received my package?

Don’t worry, Please email for help. Thank you so much!

Do I need to pay for duties or taxes?

We have warehouses in the USA, UK, KOREA, China. usually will be no duties or taxes. For international clients, duties and taxes may apply and must be paid by the client upon delivery.

RETURNS & EXCHANGES

The return policy

We are very confident of the quality of our lashes, if there is something wrong with the lashes you bought, Please contact us with in 180 days of the date of purchase and we will gladly help you and replace it (Vandalism is not acceptable).

1.All unused items in original condition are eligible for a full refund within 180 day of purchase. The refund will be credited back to your original method of payment.
2.Items returned which are not in new and resellable condition are not accepted.
3.If you suspect your package was lost or damaged during transit, please email and we’ll be happy to help.

If you have any questions, please feel free to email.

When will I receive my refund?

We’ll do our best to issue you the refund ASAP (usually 5 min ). If you haven’t received any emails from us, please contact us.

Payment

Which payment methods are accepted?

Paypal and all of the price are in USD, (PAYPAL Include credit or debit card On the page). PAYPAL 100% secure. We do not store or have access to your payment information.